Refund Policy

Overview

This policy describes how refunds and cancellations are handled for Attaché Personal Concierge subscriptions, billed and processed through Stripe.

Subscription Cancellations

You may cancel your subscription at any time from your account. Cancelling stops future billing, but does not end your current billing period early — you retain access to your plan’s benefits through the end of the period you’ve already paid for.

Refunds

• Subscription fees are non-refundable for any partial or unused portion of a billing period.
• If you believe you were charged in error, contact support@attacheconcierge.com within 14 days of the charge and we will review your request.
• Approved refunds are issued to the original payment method through Stripe and may take 5–10 business days to appear.

Requests in Progress

If you cancel while a concierge request is already in progress, we will use reasonable efforts to complete or wind down that request before your access ends, at our discretion.

How to Request a Refund or Cancellation

Email support@attacheconcierge.com with your account email and the reason for your request. We aim to respond within 2 business days.